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Internal Support
Lisbon

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Being a Internal Support at Unipartner comes with an exciting & challenging role and you will work with the Common Services Team.


We are looking for a responsible internal Support to perform a variety of technical tasks include providing support to our managers and employees. 

Utmaningen

Som en del av projektet kommer du att:

  • Manage all aspects of the operation of the organization's information systems, including cloud services, local systems, computer applications, networks, communication systems and end-user computers;

  • Ensure the availability of IT operations and services, provide technical support for internal or external events organized by Unipartner and assist internal initiatives with the creation of the necessary tools (e.g. PowerApps, website, forms);

  • Responsible for technical support services and will provide a first-rate support service;

  • Provide remote technical assistance to internal customers in order to resolve problems;

  • Answering calls from internal customers, collecting requests for information, analyzing user requirements and providing telephone/email/network support to internal customers;

  • Follow up incidents until they are resolved or closed;

  • Act as a reference for your colleagues;

  • Carry out local and remote troubleshooting using diagnostic techniques and pertinent questions; 

  • Diagnosing errors or technical problems and determining the appropriate solutions; 

  • Accompanying the customer in the problem-solving process;

  • Identifying and suggesting possible improvements to procedures.

Oroa dig inte, du behöver inte göra detta ensam. Du kommer att ingå i ett team med flera olika nivåer av expertis och kompetens.

Du kommer att växa, och det gör vi också.

Vi letar efter smarta talanger med:

  • Minst 1 års erfarenhet.

Tekniska färdigheter:

  • Experience with Windows Operative Systems, Office 365, GPO’s and Active Directory.

  • Experience with documentation of procedures and ticketing

Mjuka och andra färdigheter:

  • Förmåga att arbeta i stressiga miljöer;

  • Stark ansvarskänsla, dynamik och proaktivitet;

  • Good verbal and written communication skills;

  • Ability to create good interaction with end user at the various levels of the organization

  • Trustworthy and able to keep confidentially regarding sensible information

 

Obligatoriska språk:

  • Talar flytande portugisiska och engelska.

Ta tillfället i akt

Skicka oss ditt CV och din portfölj!

Vi har massor av nya spännande projekt som väntar på dig!

Gå med i Unipartner genom att skicka in ditt CV. 

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