Quality Policy

Version 1.0, 2021-07-05

 

1. Definition and framework

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At Unipartner, our Quality Policy sums up the essential elements of our commitment to excellence.

The Quality Policy applies to all activity developed by Unipartner and is aligned with our strategy to deliver services that are compliant with our customers’ requirements and with the objective of integrating the expectations of the interested parties.

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Commitment

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Quality is an essential part of Unipartner’s Business Principles, based on the commitment of continuous improvement with our customers, suppliers, employees and stakeholders.

These principles guide our actions to provide high-quality services and achieve our ambition to be recognized and trusted to offer services that enhance our clients’ performance with innovative solutions:

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  • Encouraging a quality mindset with the objective of developing and providing services compliant with our customers’ requirements;

  • Continuously challenging our team to improve the processes and services provided to guarantee customer satisfaction;

  • Risk-based thinking considered from the beginning and throughout the system, thereby providing preventive action to planning, operation, analysis and evaluation activities;

  • Encouraging participation and promotion of quality responsibilities among all employees and third parties through standards, education, training and effective communication;

  • Complying with laws and regulations, as well as internal requirements;

  • Continuously focusing on improvement to maintain or increase performance levels, to react and adapt to changes in internal and external contexts and to create new opportunities;

  • Relationship management with relevant parties in order to achieve sustained success.

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Communication

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The Quality Policy is communicated to all Unipartner employees and the public.